De Profundis -- No DVD?

[AThousandLies]

So my brother ordered De Profundis a few days ago and today it just arrived in the mail. To our annoyance, it came without the DVD; merely the CD. It was just a regular case, rather than the dual-case you receive when getting a bonus DVD/CD. He ordered it through the site, so there should be no problems there ...

We live in Western Australia if that's any help. He's just e-mailed them at the AOL address, so we're hoping to get a response but I'm not quite confident that we will. Has anybody else experienced this problem? Were the DVD's limited edition?

Any help is appreciated.

[Nisha]

I think the DVDs actually are limited edition... and the CD case was not a dual-case to begin with...

[ArcticRed]

From what I understand, they are still sending the DVDs out. If they weren't, the website would of been changed.

Could of been a mistake. You should hear a reply of some sorts soon hopefully.

[Tom]

I believe you have resolved this matter already but for future reference:

The DVD is not packaged in the CD case. It is sent in a paper sleeve and should be in the envelope that you recieved your CD in. If this is not the case, email [e-mail] and we will resolve the matter.

TOM

[ATL]

Yeah, sorry about that. We e-mailed you about it, Tom ... the DVD was in a paper case, so we missed it. Apologies for any inconveniences.

[DBZEROGRAVITY]

Can someone help me? I want to know if there are 2 discs or if the cd is a Dual Disc. Thanx for any responses